Frequently Asked Questions
Everything you need to know about your Maison Asrar experience.
What makes Maison Asrar fragrances unique?
Our fragrances are crafted using premium essential oils and rare ingredients sourced globally. Each scent is designed to provide a long-lasting, luxury olfactory experience that balances traditional heritage with modern elegance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping times vary between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene standards, we cannot accept returns for fragrance bottles that have been sprayed or tampered with.
Are your products cruelty-free?
Yes, Maison Asrar is committed to ethical beauty. None of our finished products or raw ingredients are tested on animals.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress in real-time.