Returns & Exchanges

At Maison Asrar, we strive for your complete satisfaction with our luxury fragrances. If you are not entirely pleased with your purchase, you may return unopened and unused items within 14 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the fragrance in its original, unopened cellophane packaging and secure it within a sturdy shipping box to prevent damage.

• 3.
  Ship to Maison

  Affix the provided return label or ship via a tracked courier to our distribution center, ensuring you retain the tracking receipt.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.